When engaging in the business of selling shipping containers, it is imperative to establish clear and comprehensive terms and conditions to protect both the seller and the buyer. These terms and conditions form the foundation of a transparent and fair transaction, outlining the rights and responsibilities of both parties involved. In this article, we will delve into the key elements that should be included in the terms and conditions for a shipping container seller.
The description has been given on each container page. it is worth nothing before buying the customer should take time to follow the specification and attributes to the given container. If there is any information or specific details that are not clear, the customer should endeavor to get in touch with our customer service team so as to be clear before proceeding to place their orders. This will help us achieve a smooth sales and purchase process starting from the time the customer confirms their order payment and the containers and being processed for shipment.
The prices have been allocated to all containers on our site including taxes as well as all possible additional fees or charges. We use secure payment methods which helps the customers confirm their payment immediately they place their orders. Orders that are confirm in our system are orders that our finance team have received payments for and orders without payment confirmation will be cancelled without notice. In order to keep an order on hold and await payment, customer needs to contact us immediately and express the reasons for their delay in payment so we can be able to keep the order on-hold and await payment for the order to be processed for shipment and delivery.
We have put up an easy process on how to buy from us. once a customer goes through the shop page and choose the container they are looking for. The customer has the simple purchase procedure by adding to cart, proceeding to checkout, filling their information as requested by for form on checkout page. Once this is done, the customer can proceed to payment using any of our secure payment methods. Once your order goes through, we will send to you a confirmation email for your order. This is followed by emails to confirm your address as well as shipment and delivery schedule to the customer’s location.
We can only confirm and proceed to process orders that have been paid for, orders without payment will be automatically cancel in our system. After confirming your order with us and deciding to cancel the order, the customer must give u time in order to process the order cancellation and refunds. This will be done by the help of our customer service team and it is important to not that order cancellation and refunds is not a same day process. it usually require time to do a refunds and the funds most be processed by banks which takes time.
Upon confirmation of an order, our team will contact the customer to give them shipment schedule. Shipment schedule includes estimated time of departure(ETD), transit time as well as estimated time of arrival(ETA) at destination. It is important to understand that shipment schedule and time frame varies from place to place as well as country to country. Once orders are registered, we give tracking numbers that can be use to follow up the shipment online. All customers should contact us if there is more delays or failure to deliver the containers within the given time frame. We require that our customers inspect the containers immediately after delivery and confirm to us the condition of the container. So in case of any damage, our team will immediately take control of a change or start to process cancellation and refunds. Any damage to the containers days or weeks after delivery will not be covered by our warranty.
Clearly define the shipping terms, including who is responsible for shipping costs, insurance, and any customs duties or taxes. Specify the delivery time frame and the process for tracking shipments. In case of delays or damages during transit, outline the procedures for filing claims and seeking compensation.
It is important to do inspection with images upon arrival. We advice all our customers to submit to us videos of containers delivered in damage or unacceptable conditions. This will assist our team see clearly the damage and proceed immediately to guarantee/warranty page which covers the customers in such situations.
Once our containers are delivered in condition other from the per-defined specification during purchase, that is a damage in the course of delivery, we will immediately process a return of the container. And once a return is done, with mutual agreement with customer, we can do an exchange or get a refund to the customer. Refunds cause by such damage are 100% without any deduction. if a customer orders a container and decides to change, the customer will take charge or return cost to our nearest center for a change to be processed and any excess or less on the prices will be mutually negotiated by our sales team in order to balance the finances. This is in situations where the initially purchased container has a different price with the intended. We are flexible in our rules and regulation when it comes to purchase, delivery, returns and exchange. All our customers are covered by our Guarantee/Warranty as per our expected sales and purchase procedures.
All damage containers before delivery to customers are either replaced or given a total refunds which the customer returns the damage container to us at our cost. While any damage after delivery can only be assisted by our after sales service department without any return nor refunds.
In our framework of shipping and delivering containers to our customers throughout the globe, we are fully committed to build stable and responsible relationship with all our customers. To be able to set our foundation on a win-win bases with all customers. That is why we do our best that all our suppliers a followed closely so as to avoid any damages. Our Warranty and Refund policy is 100% effective for all our customers both with the UK and out. Also respect of delivery schedule to all customers in our priority which is one of the bases of customer satisfaction.
